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Roma Bricks Pty Ltd – Returns Policy

Last Updated: 22 November 2023

At Roma Bricks Pty Ltd, we are committed to ensuring your satisfaction with our products. Please review our Returns Policy below for information on returning goods.

1. Defective or Damaged Goods:

  • If you receive goods that are defective or damaged, please contact us within 1 day of delivery. We will provide instructions for the return and offer a replacement or a refund.

2. Return Authorization:

  • All returns must be authorized by Roma Bricks Pty Ltd. Contact our Customer Service at ismail@romabricks.co.za to obtain a Return Authorization (RA) number.

3. Return Eligibility:

  • Returns are accepted for defective or damaged goods only. Customized or special order items are non-returnable.

4. Return Process:

  • To initiate a return, please follow these steps: a. Contact Customer Service to obtain a Return Authorization (RA) number. b. Clearly mark the RA number on the outside of the package. c. Ship the return items to the address provided by Customer Service. d. Include a copy of the original packing slip or invoice with the returned items.

5. Return Shipping:

  • The cost of return shipping for defective or damaged goods will be covered by Roma Bricks Pty Ltd. Please use a trackable shipping method.

6. Inspection and Processing:

  • Returned items will be inspected upon receipt. If the return is approved, we will process a replacement or issue a refund within 14 days.

7. Refunds:

  • Refunds will be issued to the original payment method. Please allow 5 days for the refund to be processed.

8. Contact Information:

  • Roma Bricks Pty Ltd
  • Portion 38, Plaas Eenzaamheid, Balmoral, South Africa
  • sales@romabricks.co.za
  • +27 13 680 2003

9. Exceptions:

  • Roma Bricks Pty Ltd reserves the right to deny returns if the merchandise does not meet the return policy requirements.

10. Changes to the Returns Policy:

  • Roma Bricks Pty Ltd reserves the right to amend the Returns Policy at any time. Any changes will be effective upon posting on the company website.

By making a purchase from Roma Bricks Pty Ltd, you acknowledge that you have read, understood, and agreed to this Returns Policy.

Thank you for choosing Roma Bricks Pty Ltd!

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